Chairman of the Executive Board and CEO Jos Baeten: 'I am proud of how a.s.r. performed in 2020. Due to the diversification of our activities, the impact of COVID-19 on the operational result is neutral and we have been able to successfully continue the implementation of our strategy in 2020. In addition, our services have remained at a high level and customer satisfaction has even increased. Solvency remained robust at 199% and our organic capital creation is also satisfactory at € 500 million. The direct effects of COVID-19 on our financial performance have been limited so far. The ultimate impact of COVID-19 on our results remains difficult to predict in the longer term’.