Ratings and benchmarks

The policies and practices of a.s.r. are regularly assessed by independent organisations. Below an overview of how they rate a.s.r.

Name

Ranking

Most recent score

Score high

Score low

Year

Dow Jones Sustainability Indices *

100

2023

Sustainalytics *

8.0

100

2024

Moody's ESG

100

2023

MSCI

AAA

CCC

2024

ISS ESG

C+ (Prime)

A+

D-

2023

FTSE4Good

5.0

2023

CDP

D-

2023

Bloomberg Gender Equality Index

Included

2023

* World

Name

Most recent score

Score high

Score low

Year

VBDO Responsible investments

4.0 (#2)

VBDO Tax transparancy

31(#11-14)

Transparantiebenchmark

80 (#20)

100

Eerlijke verzekeringswijzer

9/7 (#1)

2022

This section contains additional information on sustainability and has been prepared to provide additional clarity and transparency on key sustainability topics for use by external ESG assessment agencies. The section shows additional data that has not yet been published in other sources, but that increase transparency in the activities of a.s.r. in the field of sustainability.

Effective tax rate

Profit & loss account

Please refer here for our Sustainable taxpayer statement.

Annual report

Profit before tax

Income tax

Tax percentage

Remarks

2-year average / 8- year average

Restatements

2023 (p 178)

1.389

303

22.0%

21.9% / 21.4%

2022 (p 147)

929

204

22.0%

22.2% / 21.1%

2021 (p 138)

1,209

270

22.3%

21.7%

2020 (p 55)

829

172

20.7%

2019 (p 135)

1,210

240

19.8%

2018 (p 143)

904

196

21,7%

2019: 904 / 196 / 21.7%

2017 (p 124)

1,126

220

19.5%

2018: 1,126 / 221 / 23.5%

2016 (p 124)

855

201

23.5%

2017: 855 / 201 / 23.5%

Total

8,541

1,807

21%

Consolidated statement of cashflow

Annual report

Profit before tax

Income tax

Tax percentage

Remarks

2-year average / 8- year average

2023 (p 181)

1,389

90

6.5%

12.6% / 10.0 %

2022 (p 150)

929

202

22%

15.6% / 16.7%

2021 (p 142)

1,209

131

10.8%

10.7%

2020 (p 160)

829

87

10.5%

2019 (p 139)

1,212

48

4.0%

2018 (p 147)

904

78

8,6%

2017 (p 128)

1,128

4

0.4%

2016 (p 128)

859

209

24.3%

Total

7,063

849

12%

Profit & loss account

Annual report

Profit before tax

Income tax

2023

2023 / 178

2023 / 178

2022

2022 / 147

2022 / 147

2021

2022 / 147

2022 / 147

2020

2020 / 55

2020 / 55

2019

2020 / 55

2020 / 55

2018

2018 / 143

2019 / 135

2017

2018 / 143

2018 / 143

2016

2017 / 124

2017 / 124

Consolidated statement of cashflow

Annual report

Profit before tax

Income tax

2023

2023 / 181

2023/ 181

2022

2022 / 150

2022 / 150

2021

2022 / 150

2022 / 150

2020

2020 / 160

2020 / 160

2019

2019 / 135

2019 / 139

2018

2018 / 143

2019 / 139

2017

2018 / 143

2018 / 147

2016

2017 / 124

2017 / 128
Breaches of Customer Privacy: Complaints

Description

2022

2023

Total numbers of complaints received regarding violations of privacy

107

149

Of which:

Number of complaints from regulatory bodies

3

1

Complaints received from third parties and recognized by the organization

104

148

Notifications of data leaks to the Dutch DPA

43

87
Having a talented, qualified and vital workforce is key for a.s.r. in achieving its business objectives. a.s.r. is committed to attracting, retaining and inspiring the most suitable employees, by offering ample training and development opportunities and facilitating a sound work/life balance.
a.s.r. is committed to an inclusive culture. Not only is employee competence essential to a.s.r.'s succes, but also their differentiation from each other. Different views, cultures, knowledge and experiences contribute to realising a.s.r.’s objectives. All are positively used and deployed in innovative solutions for our customers.

Read more about Human Resources
Please refer to our website of a.s.r. Doenkracht and the annual review a.s.r. foundation 2023.
Products/services related to financial inclusion

Type of products/services

Description

Targeted clients

Number of clients reached

Number of transactions/ contracts

WelThuis startershypotheek

A product tailor-made for first-time buyers with a maximum term of 40 years. This product helps young first time buyers who otherwise would not have easy access to the market. New entrants to the residential
market are given a longer repayment term to make their housing costs more affordable.

Young people

1649

394

Lifetime interest mortgage

This mortage is mainly aimed at elderly people. The interest rate of your loan is fixed for life as long as you and your partner live in the house. You pay this interest every month to a.s.r. The interest is not added to your loan. So your debt does not increase. Because your interest rate is fixed for life, you never get an interest rate change. You pay the same interest on the loan every month and therefore the same amount every month. So you don't have to worry that your monthly expenses will increase later.

Elderly people

4093

307

Sustainability Mortgage

Mortgage customers can take out a loan at an extra-low rate of interest to make their homes more sustainable. This mortgage is aimed at people who otherwise would not be able to afford mandatory sustainability measures for their house.

Poor and low-income individuals

8068

1252

Non-financial support

Type of non-financial support

Description

Targeted clients

Quantitative social impact KPI

Description
of the quantitative
social impact KPI

#1 Business Management tools or trainings

Due to the combination of a.s.r. and Aegon NL the societal programs of both companies that contributes to financially resilience were interwoven into ‘Doenkracht’: We finance (national) projects in the field of financial education programs and (local) social programs of organizations that help their participants with (impending) financial problems to prevent worse.
In our 5 branch cities we collaborate with local partners with an initiative aimed at mitigating (potential) financial issues of citizens. These partners operate according to a methodology and aim for demonstrable impact growth. The partners contribute to a.s.r.'s Theory of Change and report their progress on this social impact KPI quarterly.
As of 2024, a.s.r. will continue the activities of Aegon NLs' Step Forward program and of the a.s.r. foundation under the name Doenkracht. With Doenkracht, a.s.r. joins forces and helps by doing. This will be achieved through projects aimed at getting people to make conscious financial choices. So that more and more people in the Netherlands become financially aware, resilient and empowered.
In five cities where a.s.r. has a branch, Utrecht, Heerlen, Enschede, Leeuwarden and Groningen, a.s.r. will join forces with partners to support projects and programs that will help people with (imminent) problematic debts to find a sustainable way out of that situation.]

Poor and Low income individuals

N/A

Although the aim of this part of Doenkracht is to work on social impact, the purpose is NOT to come to a QUANTATIVE KPI. The social impact is created at participant level via the projects and programs; which a.s.r. supports financially and with an educational program on creating impact (by Impact House, Grant Thornton).

#2 Financial or digital literacy training

Half of all people with financial problems have a low literacy rate. a.s.r. believes that financial education and developing language in children and young people is crucial and helps parents to teach their children to become financially literate. In 2023, 281 (2022: 224) a.s.r. employees volunteered 5,930 hours (2022: 4,074), for example by giving guest lectures at schools or becoming a financial buddy (financial home visitor).

Other underserved groups

281

In 2023, 281 (2022: 224) a.s.r. employees volunteered 5,930 hours (2022: 4,074), for example by giving guest lectures at schools or becoming a financial buddy (financial home visitor).

#3 Technical assistance

There are many vulnerable groups in the Netherlands who need help and encouragement. Community-based organizations, which provide such support, often depend on volunteers. a.s.r. encourages its employees to give their time and effort to these causes. Volunteers can get involved in social activities either individually or as part of a team. Teams and departments within a.s.r. can choose from more than forty society projects set out by social organizations that could use some assistance. Helping by doing. For example: take elderly out for a refreshing walk in the forest or pick fruit with people with intellectual disabilities.

Other underserved groups

1,326

In 2023 1,299 (2022: 1,038) a.s.r. employees volunteered in 107 (2022: 118) different activities.
The Emerging Risks reports contain the a.s.r. emerging risks for 2024, which are derived from the outcome of the strategic risk analisys 2024. The full outcome of the strategic risk analisys 2024 will be published in the Annual Report 2024.
- Download Emerging Risks report
a.s.r. consciously and visibly chooses to separate waste on site, The hygiene partner is responsible for the separate collection and processing of waste materials at a.s.r.'s site, ensures an optimal container park and that the containers are suitable for all desired waste streams. post-separation of waste is not desired for this reason due to the separation of waste on site.

The following waste streams are collected separately:
Confidential paper, PMD, swill, glass, paper/cardboard, industrial waste. In addition, where applicable, specific waste around (remodeling) projects is collected separately and specific waste is collected on demand like small hazardous office waste and construction and demolition waste.

The waste is collected by a specialized waste company. They weigh the waste and upload the information in their portal. This enables a.s.r. to monitor the waste and recycling and take action if necessary.

Waste disposal

FY2019

FY2020

FY2021

FY2022

FY 2023
Absolute / percentage

Total waste recycled/reused (Metric tonnes)

78

41

35

46

71 / 43%

Total waste disposed (Metric tonnes)

145

65

59

76

93 / 57%

-Waste landfilled (Metric tonnes)

0

0

0

0

0

- Waste incinerated with energy recovery (Metric tonnes)

145

65

59

76

93

Data coverage as % of denominator (Percentage of employees FTE)

90

91

92

92

92

The target for 2023 for total waste dispose in metric tonnes is 125.
Despite the higher occupancy rate at the office, the ambition is to maintain and improve the amount of waste and improve the waste separation process.
'Climate change and energy transition' is one of the three core themes within a.s.r.'s sustainability policy. In this climate report, a.s.r. discloses its policy, objectives, activities, performance and its climate risks. In addition, the report provides a clear picture of how a.s.r. is committed to combatting climate change, by reducing CO2 emissions, by helping its customers to protect themselves against climate related risks and by promoting the energy transition.

Lobbying for Climate Aligment

a.s.r. is member of several industry associations and participates actively within those organisations in working groups, ad hoc platforms and at a board level, this strong participation allows a.s.r. to monitor and influence the alignment with the paris agreement. Two executive board members of a.s.r have a position within an industry association (Annual Report ASRNL, page 113).
These and other organizations in which a.s.r. participates have sustainability high on the agenda and to that extent the strategic direction in the field of sustainability is the same. Where the ambitions of industry organizations differ from those of a.s.r., there is always room to be more ambitious individually and 'to lead by example'. At the same time, industry associations provide a platform to learn from each other and help in the sustainability transition.
In the lobbying activities that a.s.r. takes into account the alignment with the Paris Agreement.

Platform for Sustainable Finance

Financial sector, regulators and ministries together play a role in making the Netherlands more sustainable. They cooperate with each other within the Platform for Sustainable Finance.
The platform chooses themes on which working groups will work. Each working group includes broad representation from the financial sector and other relevant parties, such as central government. The members work out a theme together and present their findings. a.s.r. actively participates in several working groups under the sustainable finance platform, for example the national climate adaptation working group.
More information see the website of the DNB.
- Climate and biodiversity report 2023

Ratings and benchmarks

Profit & loss account

Consolidated statement of cashflow

Breaches of Customer Privacy: Complaints