Sustainable business
a.s.r. aims to be an insurer that its customers can rely on, a stable financial institution that offers shareholders a fair return, a people-centred employer and a valuable member of society. Its mission is to help customers insure the risks that they are unable or unwilling to bear themselves.
The core of the strategy is to create long-term value for all stakeholders: customers and advisors, employees, shareholders and society. a.s.r. is ambitious and aims to be the leading pension provider in the Netherlands, as well as a prominent mortgage lender, with strong positions in non -life insurance, disability insurance and asset management. In addition, a.s.r. intends to expand its role in the value chain through distribution and service companies. In the areas of individual life, funeral and health insurance, a.s.r. focuses on maintaining its current position. a.s.r. seeks to lead by example and demonstrate that sustainability is essential. For this reason, it aspires to be among the leading group of the most sustainable insurers in Europe.
a.s.r. considers it important that people are able to take responsible risks and make informed financial decisions. However, this is not always self-evident: in the Netherlands, a proportion of households is financially vulnerable or in poor financial health. Please refer to: https://www.nibud.nl/onderzoeksrapporten/rapport-geldzaken-in-de-praktijk-2024 (in Dutch only) To address this, a.s.r. supports people in strengthening their financial self-reliance by offering accessible and easy to understand products and services. As an insurer for everyone who lives and/or works in the Netherlands, a.s.r. also pays particular attention to the needs and interests of vulnerable groups.
Growing societal attention for health and vitality is creating new challenges in the areas of work, well being and overall health. a.s.r. focuses on preventing and reducing illness, absenteeism and disability, and supports people in staying healthy and active in work for longer so that they can continue to contribute to society. For its own employees, a.s.r. provides development opportunities to strengthen their long- term employability and improve their prospects in the labour market, both within and outside a.s.r.
2 Covers all employees of ASR Nederland N.V., including external employees and interns. Employees of subsidiaries are not in scope of this target.
3 For 2024 NPS-r will still be measured. NPS-i target for period 2025–2026. NPS-i combines NPS-c and NPS-d.
4 Gender diversity pertains to management, defined as Supervisory Board, Management Board and Management.
5 Pertains to all general account assets internally managed including 3rd party assets of Real estate and Mortgages, reduction target compared to base year 2023.
Click on one of the topics below for more information about how a.s.r. is implementing its sustainability ambitions.
Climate change and biodiversity loss present significant risks to a.s.r.’s customers, the organisation and society. In response, a.s.r. works to reduce its environmental footprint and invests in activities that support the energy transition and help to counter biodiversity loss. Through its insurance products and services, a.s.r. also enables customers to limit climate risks and to live more sustainably, for example by providing cover for solar panels, charging points and green roofs. Within its own operations, a.s.r. focuses on minimising the negative environmental impact of its offices, transport and procurement. a.s.r. also contributes to the circular economy, for instance by promoting repair rather than replacement of insured damaged items and by reducing waste within its own offices.
See underneath an overview of our policy documents, which provide a detailed elaboration of the sustainability framework of a.s.r., the commitments and partnerships and how our policies and procedures are regularly assessed by external benchmark and rating organizations.