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This way, a.s.r. meets the needs of its customers, now and in the future. One of the ways in which a.s.r. meets these needs, is by making information and products accessible and understandable, for example by investing in easy-to-access IT platforms. In order to monitor and, where necessary, improve a.s.r.’s performance on these platforms, a.s.r. measures the Net Promoter Score (NPS), and the Customer’s Interest Dashboard of the AFM (the Netherlands Authority for the Financial Markets) is used.
a.s.r.’s Sustainable Insurance Policy describes how we integrate sustainability (or: ESG) into our insurance processes. It provides frameworks for the application of sustainability criteria 1) in underwriting and 2) in product development and pricing.
a.s.r. sets great store on maximum transparency of products, processes and services. And therefore a.s.r. is also open on the score of the Customer’s Interest Central Dashboard (Dutch abbreviation: KBC) of the AFM. Based on various studies, this Dashboard provides insight into the extent to which the sector puts the customer interest central in products, processes and services. View a.s.r.'s score of 2018.
a.s.r. considers it important that its products suit and continue to suit the situation and needs of its customers. For this reason, a.s.r. proactively contacts its customers with investment insurance. More about actions for customers with investment insurance. (Text only available in Dutch)