Sustainable insurer

This way, a.s.r. meets the needs of its customers, now and in the future. One of the ways in which a.s.r. meets these needs, is by making information and products accessible and understandable, for example by investing in easy-to-access IT platforms. In order to monitor and, where necessary, improve a.s.r.’s performance on these platforms, a.s.r. measures the Net Promoter Score (NPS), and the Customer’s Interest Dashboard of the AFM (the Netherlands Authority for the Financial Markets) is used.   

Besides financial soundness, a.s.r. also pays attention to the social impact of its products and services. a.s.r. for example aims to develop products and services that contribute to solving social issues, such as climate change and increasing income inequality. Examples of these products include: affordable occupational disability insurance, or the ‘Langer mee AOV’, developed for self-employed persons with a (physically) demanding profession, allowing them to continue doing their work through timely adjustments to the work, through education or their business until they reach the retirement age, and through the starters mortgage with a duration of 40 instead of 30 years, allowing them to buy a house with lower monthly mortgage payments. 

In addition, a.s.r. actively engages in prevention, for example by helping customers of its Health and Disability insurance with sustainable deployability, including health and vitality. a.s.r. also likes to give its Non-life customers advice on prevention and tips on how to prevent damage. And should any damage still occur, a.s.r. will first look to see if the damage can be repaired in a sustainable manner, before being replaced by a new product.

a.s.r.’s  Sustainable Insurance Policy describes how we integrate sustainability (or: ESG) into our insurance processes. It provides frameworks for the application of sustainability criteria 1) in underwriting and 2) in product development and pricing.