Policy and Guidelines

Offering security to our customers is the reason a.s.r. exists. We are therefore very careful when investing the premiums that customers pay for their insurance. a.s.r. is a member of the Association of Insurers and is therefore well connected to the developments in Brussel.

Offering security to our customers is the reason a.s.r. exists. We are therefore very careful when investing the premiums that customers pay for their insurance. We always want to be able to meet our financial obligations. We also offer the assurance that we invest socially responsible.
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For a.s.r. being a sustainable insurer essentially means creating and maintaining long term value. Providing security to customers is a.s.r.’s raison d’être. Customers must be able to rely on a.s.r. meeting its financial obligations at all times. Sustainable financial soundness is essential and therefore has the highest priority. a.s.r. strives to continuously improve its processes in order to provide its customers with an even better service and to be able to develop sustainable products and services with long-term value.
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Promoting and maintaining the integrity and solidity of our organization is the key theme of a.s.r.’s remuneration policy. The long term interests of all of our stakeholders form an important part of this. Our remuneration policy stimulates our employees to devote their efforts in the interests of clients and other stakeholders within the limits of the duty of due care.
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Our healthcare procurement policy details how a.s.r. Ziektekosten negotiates contracts with healthcare providers. Our aim is to make this process more transparent, both for healthcare providers and for a.s.r. Ziektekosten itself. The policy explains how our procurement protects patients’ interests, ensures affordable care and makes a meaningful contribution to society. Information for healthcare providers (Dutch)
a.s.r. is committed to an inclusive culture. For the company’s success it is important that employees are competent, but also that they are sufficiently different from one another. Difference in views, cultures, knowledge and experiences contribute to realising a.s.r.’s objectives and are used and deployed positively in innovative solutions for our customers.
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- Voting Policy and Voting Report ASR Vermogensbeheer N.V.
- Proxy Voting Dashboard
- Auditor Independence Policy
- Policy for transactions with related parties (in Dutch)
- Policy on fair disclosure and bilateral dialoque
- Rules of procedure Disclosurecommissie ASR Nederland N.V. (Dutch)
- a.s.r. Code of conduct
- Supplier Code of conduct
At a.s.r., we attach great value to integrity, confidentiality and a safe working environment. Our Whistleblower Scheme helps us protect these values. The scheme allows employees who work, have worked or will work for a.s.r. and for external (third) parties to safely and confidentially report (suspected) abuses or irregularities that could harm our business operations and reputation.
Our aim is to detect and address potential abuses or irregularities quickly without any negative consequences for the person reporting them. Our scheme focuses on providing protection to the person reporting.
a.s.r. wants possible abuses or irregularities to be reported so that we can take action. Every report is taken seriously and handled with the utmost care by the Compliance department.
(Suspected) abuses or irregularities relating to a.s.r. can be reported as follows:
- Via email: Send an email to: meldpunt.klokkenluider@asr.nl
- By phone: call 030-2579190 and leave a message. For anonymous
  reporting press #31# 030-2579190
- By post: Send a letter to: a.s.r., attn. Head of Compliance, PO Box 2072, 3500 HB Utrecht
- Whistleblower procedure a.s.r.
- Policy for dealing with inside information and private transactions in financial instruments
- Stakeholder policy
As an organisation, we have an impact on society and can therefore also have an impact on human rights. Among other things, we want to make a positive contribution to making society more sustainable by respecting and protecting human rights and by preventing or mitigating (potential) risks of human rights violations.
Human rights policy

The Dutch Code of Conduct for insurers shows that the sector is committed to achieving a balance between commercial growth and social progress focusing on treating customers fairly. The Code was written based on the core values that were defined in 2009, i.e. certainty, enablement and social responsibility.
a.s.r. is a member of the Association of Insurers and is therefore well connected to the developments in Brussels. This makes the Dutch Association of Insurers particularly through its membership of the European umbrella organization of (re) insurers Insurance Europe. At Insurance Europe trade associations of insurers of all 27 EU member states are affiliated, plus those from a number of neighboring countries. Insurance Europe represents the interests of all types of insurers, including large pan-European banking insurers, mutual insurers and reinsurers.
For more information
Website Insurance Europe
Our code of conduct helps us to do our job with due care and integrity. We believe it is vital that our employees adhere to these rules of conduct. To stress the importance we attach to this principle, we want every person who (regularly) provides services for or on behalf of a.s.r. to take the oath or affirmation. By taking the oath or affirmation, each employee promises that he or she will abide by the code of conduct.