Repair in 2025 the most chosen solution for home and contents claims

Impact damage to mobile phones, other small electronic devices and kitchen appliances topped a.s.r.’s list of most commonly reported claims in 2025. When covered, these damages can be claimed under the home or contents insurance. Depending on the type of damage, repair is offered to the customer. For example, in cases of water damage to mobile phones and tablets, repair companies can now restore nearly 95% of cases by replacing one or more components; only in about 5% of cases is repair no longer feasible. Damage to kitchen appliances can also often be repaired: in more than half of all claims involving induction hobs, repairing the appliance is possible by replacing only the glass plate.

Banu Arzu, deputy director of retail claims at a.s.r.: ‘It is encouraging to see that more and more customers are choosing repair. This reflects a broader movement towards using belongings more consciously and sustainably. Thanks to our expanding repair network, we are increasingly able to offer repair as a full‑fledged alternative to complete replacement. Together with our customers, we are taking steps towards a future in which repair becomes the norm. The benefit lies not only in preserving what is still in good condition, but also in reducing waste, minimising material use, and often achieving a faster resolution.’