a.s.r. combines strong results and higher customer satisfaction in 2020. Impact COVID-19 limited due to diversified activities
Chairman of the Executive Board and CEO Jos Baeten: 'I am proud of how a.s.r. performed in 2020. Due to the diversification of our activities, the impact of COVID-19 on the operational result is neutral and we have been able to successfully continue the implementation of our strategy in 2020. In addition, our services have remained at a high level and customer satisfaction has even increased. Solvency remained robust at 199% and our organic capital creation is also satisfactory at € 500 million. The direct effects of COVID-19 on our financial performance have been limited so far. The ultimate impact of COVID-19 on our results remains difficult to predict in the longer term’.
Operating result increased by 3.2% to € 885 million (FY19: € 858 million).
Impact of COVID-19 on aggregate operating result is neutral; a favourable effect on P&C was offset by a negative effect on Disability and to a lesser extent on Life.
Operating return on equity was 15.3%, above the 12-14% target.
Solvency II ratio (Standard Formula) as at 31 December 2020 amounts to 199% (FY19: 194%), after the proposed FY20 dividend.
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Rosanne de Boer
Non-life P&C, Individual Life and Funeral, Corporate Governance, Results, Sustainability, Combination a.s.r. and Aegon
Rosanne de Boer is temporarily unavailable. For press inquiries, please contact Nienke Abid.